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FAQs

Top Questions

  1. How can I cancel my order?
    You can cancel the order under My Accounts ->Orders. Click on "Cancel Order". Choose the order, select the reason and submit!
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  2. How can I return/replace an item?
    Click on "Return/Replace" below and select the reason to initiate return or replacement of your item. Our courier partner will pick it up from your place. Do keep the product tags and packaging intact. You can return/replace an item within 10 days of delivery. ''Clickhere'' to read our 10 days Easy Return policy.
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  3. When can I expect refund for my returned item?
    Once we receive the original item, we will do quality check within 2 days and initiate refund. - For prepaid orders, it will be initiated immediately to card/bank account. Your bank will take a maximum of 7 to 10 business days to credit this amount. - For cash on delivery orders, it will be credited to your bank account through a NEFT transfer within 2 hours. We will also keep you updated on email and SMS
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  4. What are the different modes of payment available?
    You can use any one of the following payment methods: • Credit card • Credit card EMI of leading banks • Debit card • Net Banking • Cash on Delivery
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  5. I don't remember my password. Help!
    Follow these steps to reset your password: • Click on Login in the drop down menu of 'Account' • Select the 'Mobile number or email' button • Click on 'Forgot password?' • Enter your registered e-mail address or mobile number and we will send you a security code to reset your password • Enter the code and set a new password
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  6. What is Toyshelf’s Exchange offer?
    This offer allows you to exchange your old device for a new one. The value of your old device is adjusted against your purchase.
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  7. How can I check my order status?

    You can check the status of your order by clicking "Track Order" under your accounts. To login to your account please click here.

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