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Returns & Replacement Policy

The following general returns policy is applicable to all items sold on Toyshelf.in

1. In general, an item may be eligible for return or replacement within the applicable return window if it fulfils one or more of the following conditions:

  • Was delivered in a physically damaged condition.
  • Has missing parts or accessories.
  • Is different from what was ordered.

2. Products marked as "non-returnable" on the product detail page cannot be returned.

3. All items must be returned in their original condition, with price tags intact, user manual, warranty cards, original accessories and in the original manufacturer’s box/packaging as delivered to you.

4. Refer to instructions to return items against each category. We may reject the return pickup if the items are not returned according to the policy mentioned against each category.

Product/Category Return Window & Exception
Baby

10 Days; Replacement/Refund

  • Edible items and some consumable items are non-returnable
  • To maintain Health & Hygiene and with consideration to returned items, most of the baby products are considered non-returnable.
Toys

10 Days; Replacement/Refund

  • Toy vehicles, sports and outdoor toys are not eligible for refund. Can be replaced.